We ship Monday – Friday business days from Brooklyn, New York, USA. Please allow 1-2 days for your order to be processed. Most of the time your order will be processed and shipped out within 24 hours!
Via USPS First Class Mail or USPS Priority. Most orders shipping to destinations within the continental United States should be received within 3-5 business days of shipment.
Via USPS Priority. Most orders shipping to destinations within the continental United States will be received within 2 business days of shipment. On occasion, FEDEX will be used instead.
FREE PICK UP OPTION:
If you are able to come pick up your order at our warehouse in Brooklyn, NY, we will arrange curb site pick up for your order. This is a GREAT way to save on shipping costs and get your order ASAP!
- To stay true to our founding principles of not charging you a penny more than is needed, all shipping rates are based on the exact weight of the products and are calculated using our carrier rates.
- Because of the nature of the goods sold, none of the goods on solution-hero.com are eligible for returns. However, as a company with a customer service team that has over 30 years of combined experience in e-commerce, we know how important it is to address your concerns. Please feel free to contact us or chat with us for any reason.
- If there is a product defect, we will either exchange or refund you. All product defects must be communicated with us within 7 days of receiving the product
If you have any issues including receiving a defective product, a damaged or missing package, and more please contact us.