FAQ
We ship Monday – Friday business days from Brooklyn, New York, USA. Please allow 1-2 days for your order to be processed. Most of the time your order will be processed and shipped out within 24 hours!
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STANDARD OPTION:
Via USPS First Class Mail or USPS Priority. Most orders shipping to destinations within the continental United States should be received within 3-5 business days of shipment. -
EXPEDITED OPTION:
Via USPS Priority. Most orders shipping to destinations within the continental United States will be received within 2 business days of shipment. On occasion, FEDEX will be used instead. -
FREE PICK UP OPTION:
If you are able to come pick up your order at our warehouse in Brooklyn, NY, we will arrange curb site pick up for your order. This is a GREAT way to save on shipping costs and get your order ASAP!
- To stay true to our founding principles of not charging you a penny more than is needed, all shipping rates are based on the exact weight of the products and are calculated using our carrier rates.
- Because of the nature of the goods sold, none of the goods on solution-hero.com are eligible for returns. However, as a company with a customer service team that has over 30 years of combined experience in e-commerce, we know how important it is to address your concerns. Please feel free to contact us or chat with us for any reason.
- If there is a product defect, we will either exchange or refund you. All product defects must be communicated with us within 7 days of receiving the product
If you have any issues including receiving a defective product, a damaged or missing package, and more please contact us.